Privacy Policy

Liya Jewels respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we use it.

1. Information We Collect

• Contact details: name, phone number, email, and delivery address you provide when placing an order.
• Order information: products purchased, order value, and delivery preferences.
• Payment information: processed securely by our payment partner. We do not store your card or bank details on our servers.
• Technical data: basic device and usage information to improve our website and app.

2. How We Use Your Information

• To process, fulfil, and deliver your orders.
• To communicate order updates via WhatsApp, SMS, email, or in-app notifications.
• To provide customer support and handle returns or exchanges.
• To improve our products, website, and services.
• To send occasional offers, only where you have not opted out.

3. Payment Security

We use a PCI-DSS compliant payment gateway. Your card data is encrypted and is not stored by us or shared. Transaction data is used only to complete your purchase.

4. Sharing of Information

We do not sell your personal data. We share it only with trusted partners necessary to fulfil your order — such as delivery riders and our payment gateway — and only to the extent required.

5. Data Retention

We retain order information as long as necessary to provide services and comply with legal obligations.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us using the details below.

7. Cookies

Our website may use minimal cookies to keep the site functional. You can disable cookies in your browser settings.