Cancellation & Refund Policy

We want you to love your jewellery. Please read our policy on cancellations, returns, and refunds.

1. Order Cancellation

You may cancel an order before it has been dispatched by contacting us on WhatsApp or phone. Once an order is dispatched, it cannot be cancelled. Custom/made-to-order pieces cannot be cancelled once production has begun.

2. Returns & Exchanges

We accept returns or exchanges within 7 days of delivery if:

• The item is damaged, defective, or incorrect, and
• It is unused, in original condition, with tags and packaging intact, and
• You provide the original bill/order details and an unboxing video (recommended) as proof.

For hygiene and safety reasons, earrings may only be returned if they arrive damaged or defective. Custom-made pieces are non-returnable unless defective.

3. How to Request

Contact us within 7 days of delivery via WhatsApp or phone with your order number and photos/video of the issue. We will guide you through the return.

4. Refunds

Once your return is received and inspected, approved refunds are processed to the original payment method within 5–7 business days. Cash on Delivery orders are refunded via UPI or bank transfer. Delivery charges are non-refundable except where the item was defective or incorrect.

5. Non-Refundable Situations

• Change of mind after dispatch.
• Minor variations natural to handcrafted / gold-plated jewellery.
• Damage caused by misuse, water, perfume, or improper storage after delivery.